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Faq

FAQ

Are your products the same as the famous brands?

We just use the same materials, colors, sizes and production process. We have our own factory to produce and manufacture these lamps.

Why are your prices so cheap?

We are devoted to create a destination for lamp and lantern enthusiasts, where they can discover unique and inspiring designs that are both affordable and high-quality.Our products come from our own factory.
Therefore, we keep our prices reasonable while giving our customers the highest standard of product quality.q

When will I receive my purchased product?

We divide the time between when you place an order and when you receive the product into processing and shipping.

The time you receive the product =processing time + shipping time

You can refer to the shipping policy for details.

After I receive the lamp, can I return it if I don’t like it?

We support refund after you receive the product, but you need to ship it to our designated shipping address at your own expense, and we will start refunding after we receive the product

After checking that there is no problem, we will start refunding. Our refund will deduct our shipping cost and refund the principal amount of the product.

In order to ensure your interest and reduce the loss, we have a good plan as follows.

We will take pictures and video before shipping, and we will ship it to you after you are sure you like it, but you need to make a note or contact customer service support when you place your order to explain the situation.

What should I do if there is a problem during the installation?

We recommend to check if the parts of the luminaire are complete one week before the installation in advance.

Our fixtures are very easy to install and can be installed by an average electrician.

If there are some unsolvable problems during the installation process, you can contact customer service support for help. Note that violent operation is prohibited. Unless there is a very good solution.

How should I prepare when shopping for lighting?

First, know your budget. Second, if possible, look for pictures from magazines that reflect your tastes. Third, gather fabric or color chips for any areas you want to redecorate.

What is the best way to install my new light or chandelier?

Installation instructions are included with every item we sell. If you are unsure about the installation, we recommend that you contact a licensed contractor or electrician.

Didn’t find what you were looking for?

Don’t find the answer to your question about shipping? Please contact us and we will get back to you as soon as possible. Contact us.