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Return Policy

Return and Refund

Bpa Lighting focuses on the pursuit of product quality and efficient customer service. We are committed to providing a hassle-free buying experience for every customer. We offer our customers a 30 day conditional return policy. However, please make sure that your shipping address information is correct.

Eligible Return & Exchange

  • The product is returned within 30 days of receipt
  • All products and parts are packed together in the original packaging
  • All items should be in the same condition as you received them, unworn or unused, in new condition, with no damage or broken wires.

However, we are not responsible for the following reasons (hope you can understand, thank you.)

  • Items are non-refundable after 30 days of receipt.
  • the product is customized or ordered to your needs and is unique
  • Customer caused damage/lost items are non-refundable.
  •  Any item or style not listed on our website

You only need to do three steps to complete the return process

1.Process the return                        

Before you initiate a return, please contact our customer service (support@bpalightings.com) and explain the reason (pictures and video are in the appendix). Once the request is successful, our customer service will give you a return information (including address, phone number and recipient information). Note: Please do not send the product directly to our shipping address, we will not refund if this problem occurs.

2.Packaging

Please make sure they are in their original condition, unused, undamaged, and in their original packaging. Please ensure that all parts of all items being returned are completely sealed in their original packaging, including all original packaging materials.

3.Shipping

Prior to shipping, please take photographs of the inside and outside of the package as a record to show that the product is indeed in its original condition. We strongly recommend that you use an insured, traceable shipping method to return your items. You are free to choose the shipping company to ship the product back to us. (You must pay shipping costs in advance). (If the problem is quality related, we will refund your shipping costs). If you choose to request a signature upon shipment, please make sure the shipping company allows us to sign the back of the notice so they can reship the product without any problems.

Refunds

  • Customers are responsible for return shipping costs unless the item is defective or not as described.
  • For returned items, we require 7-14 business days after receipt to inspect for damage and re-stocking. If a returned item arrives damaged or used, we will not refund it. Please allow up to 30 days for a refund to be completed, depending on the bank and credit card company you use.
  • We must receive the returned product before we can issue any refunds. Suppose we do not receive the product for any reason, such as the customer refusing to send the product back or refusing to accept the package, causing the shipping agent to destroy the package. In that case, we will not issue any refunds.
  • Once your return has arrived in our warehouse you can get a refund of the payment within 7 working days.

Order Cancellation

We understand that for some reason you want to cancel or modify your order, we can help you cancel your order within 24 hours of the order being initiated, but you cannot cancel if the goods have already been delivered to logistics. If you do not like the goods, you can initiate a return request once you have received them and cover shipping and storage costs.

Product Damage

If any part is damaged in transit or any defect is found during installation, we will replace the part free of charge. However, damage/loss caused by the customer is not refundable.

Contact Information

email:support@bpalighting.com