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Shipping Policy

Shipping Policy

Thank you for your support of bpalight, we will provide you with the most pleasant shopping experience. Due to international shipping, delays may occur. In order to track your order, please contact bpalighting (support@bpalight.com) so that we can provide you with an order tracking number!

Order Processing:

  • Orders are processed within 1-2 business days, Monday to Friday.(this is usually determined by the size of the product and we need to check the assembly before despatch).
  • Processing may take longer during holidays.

Shipping Costs and Transit Times:

bpalighting offers free standard shipping on all orders.

Delivery to USA: 7~15 working days(We currently only offer shipping within the United States).

Courier: DHL/FEDEX/UPS

Note: For parcels over 40 inches, we will choose ocean shipping as appropriate, and the ocean shipping time is about 35-45 days. We will communicate with customers in advance. If customers have oversized parcels but want to get the products quickly, they can contact us (support@bpalighting.com).

Tracking:

You will receive an email when your order is shipped out. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
If you are unable to track your package properly, please contact us and we will resolve the issue within 48 hours.

Delivery Time Exceeded:

 If your order is delayed, please contact us via email support@bpalighting.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellation:

  • We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can’t be canceled once the parcel is shipped out.

About Tax:

We will be responsible for all product taxes and fees, you can buy with confidence that you will not be charged for anything other than the displayed price.

Contact us

If you have any questions you can contact us (support@bpalighting.com)